What is Lumen?
Lumen is Lumenarc’s AI demo agent for B2B SaaS. It gives each prospect a live, spoken demo of your product in their browser, shows your real product screens in step with what it says, and answers their questions as they come up, with no sales rep or booked meeting.
Who is Lumenarc for?
Sales and marketing teams at B2B SaaS companies in the US and the UK, for inbound visitors and outbound campaigns alike. The free pilot is open to B2B SaaS teams now.
How is a Lumen demo built?
You give Lumen your website, a deck, product videos and documents. In Studio, Lumenarc’s app for sellers, they become a demo agenda that you review, and you choose Lumen’s voice and how freely prospects move through the demo. Lumen can also answer from your knowledge base when you switch it on.
How does Lumen work?
Lumen is AI product demo software that works in three steps. Give Lumen your material (website, deck, videos, documents); review the demo agenda it builds in Studio and choose its voice; then send each lead a personal demo link, or embed the demo on your site. Every demo comes back to you as a transcript, recording, notes and a Slack alert.
How is Lumen different from a demo video or a click-through tour?
A video or a tour shows the steps you recorded. Lumen holds a live, spoken conversation over your real product screens: it listens and answers your prospect’s questions as they ask them, so the demo follows what that prospect wants to know.
How is Lumen different from a demo with a sales rep?
A good rep is often better one to one, but most prospects can’t get one when they want it. Lumen starts the moment they’re interested, works nights, weekends and every time zone, gives every lead a demo, and follows the agenda you reviewed every time while answering each prospect’s own questions. Your reps take the deals that are ready.
Who controls the demo, Lumen or the prospect?
Both. Lumen guides the demo out loud along the agenda you reviewed, and the prospect can ask anything at any point. You choose how freely they move: full control lets them skip ahead to any part; set stages keeps them in order, able to go back to earlier stages but not skip forward.
Can website visitors start a demo at any hour?
Yes. With the demo embedded on your site, a visitor can start talking to Lumen the moment they’re interested: nights, weekends and every time zone, with no booking.
Which tools does Lumen work with?
HubSpot, Salesforce and Pipedrive for CRM sync, and Slack for alerts. You can send demo links one by one, from a CSV or through the API, or embed the demo on your site.
Can we start with our cold leads?
Yes. Leads that went quiet and deals too small for a rep are a good place to start. Send them a personal demo link and see who takes it, without touching your active pipeline.
Where do prospects get their demo?
Through a personal, tracked demo link you send each lead (one by one, from a CSV or through the API), or through a demo embedded on your own site.
What happens if Lumen can’t answer something?
Lumen is designed to say when it doesn’t know rather than guess. The question shows up in the notes and transcript, so your team can follow up.
What do we get after each demo?
A Slack alert, the transcript and recording, and an activity timeline for the contact, synced to HubSpot, Salesforce or Pipedrive. Your prospect gets a summary page with their highlights and notes to share with colleagues.
Does this replace our sales reps?
No. Lumen gives a demo to every lead your reps can’t reach in time: small deals, out-of-hours interest and cold prospects. Your reps take the conversations that are ready to buy.
Can I see Lumen working before I apply?
Yes. This page shows moments from one real Lumen call, Lumen demoing ResponseiQ’s product, where the screen follows what Lumen says. Then apply for the free pilot to get a demo built for your own product. Watch the real call.
Is my data safe with Lumenarc?
Lumenarc protects personal data with encryption in transit and at rest, access controls and logging, and does not sell personal data. For your prospects’ demos you are the controller and Lumenarc acts as processor under its Data Processing Agreement. Demo calls are recorded, and recordings and transcripts may be used for training and quality purposes. The privacy policy, terms and sub-processor list give the details. Read the privacy policy.
How do we start, and what does it cost?
Apply for the free pilot. It’s open to B2B SaaS teams now, there’s no charge for it, and our team sets up your first demo with you. Pricing after the pilot isn’t published yet.
Can Lumen build a demo from just our web address?
Not today. A playable demo built from just your web address isn’t available yet; it’s planned for early access. Today Lumen builds your demo from your website together with your other material, and in the pilot our team does the setup with you.
What languages does Lumen speak?
Lumen speaks English only today.
Who is behind Lumenarc?
Lumenarc is a trading name of Response IQ Ltd, a company registered in England and Wales (number 09951115) at 124 City Road, London EC1V 2NX. It sells to B2B SaaS teams in the US and the UK.